SeshGrid

Payment and refunds

What you pay for, how you receive it, and how to get money back.

Last updated: 8 October 2026

What you pay for on SeshGrid and how, how you receive it, and how to get your money back. The binding version of these rules is the Public offer.

What you pay for, and to whom

You pay for a professional’s services directly to the professional — cash, card or transfer, as you agree — or with SeshGrid tokens if they accept them. Booking itself is free.

SeshGrid sells the Start (2490 ₴ a month), Standard (4990 ₴) and Premium (9900 ₴) client plans and paid features for professionals. Each one is described and priced on the Plans page.

Tokens can also be bought without a plan: 49 ₴ each, from 1 to 1000 at a time.

How to pay

Plans are paid by Visa or Mastercard through the LiqPay payment service (PrivatBank). The payment page is secure; we never see or store the full card number.

A plan renews automatically: the payment is taken every month on the same date until you cancel. If a payment fails, we try again over a week and the plan keeps working throughout.

Every professional pays SeshGrid a fee only on visits the Platform brings them, once a month; it is first taken from their token payout. Professionals who turn on TOP themselves have the rest charged to their linked card; other professionals’ fees, Reels, and TOP arranged by agreement are paid on a monthly invoice.

Delivery

Everything SeshGrid sells is digital, so nothing is shipped. The plan is activated and the tokens are added as soon as the payment succeeds. Your plan and tokens are shown in your settings.

Cancelling

You can cancel a plan at any time in your settings. There are no further charges, and the month already paid for runs to its end. The plan’s tokens stay usable for 90 days after that month.

Refunds

  1. Within 14 days of a payment, if no tokens from that month have been used — the full amount back.
  2. A mistaken or duplicate charge — the full amount back.
  3. If tokens from the month have been used, that month is not refunded; the cancellation takes effect from the next month.

Write to [email protected] from your account’s email address with the date and amount of the payment. We reply within 3 working days; the money goes back to the same card, usually within 7 working days (up to 30 days, depending on the bank).

Money paid directly to a professional is refunded by the professional.

Seller

[seller name], code [to be added], [seller address]. Email: [email protected].