SeshGrid

Public offer

The terms on which we sell SeshGrid plans and paid features.

Last updated: 10 October 2026

This document is a public offer by [seller name] to enter into a contract for SeshGrid’s paid services on the terms below. By paying for a plan or a paid feature you accept this offer in full and without changes (Articles 633 and 641 of the Civil Code of Ukraine). A professional accepts it, as regards the SeshGrid fee, by registering a professional profile or by continuing to use one after this version is published. The Ukrainian version is the binding one.

1. Definitions

In this offer:

  1. “Seller”, “we” — [seller name], code [to be added], address: [seller address].
  2. “Platform” — the seshgrid.com website and the SeshGrid mobile apps.
  3. “Buyer”, “you” — an adult with an account on the Platform who pays for a paid service.
  4. “Professional” — a specialist who offers their own services on the Platform (a haircut, a massage, a lesson and so on) and provides them personally.
  5. “Plan” — a monthly SeshGrid client plan: Start, Standard or Premium.
  6. “Tokens” — the Plan’s internal units of account, which pay for a visit to a Professional who accepts them.

2. Subject of the contract

For a fee we give access to the Platform’s paid services: Plans for clients, and for professionals the visits the Platform brings them, the TOP status and Reels. Each service and its price are described in section 3 and on the Plans page (seshgrid.com/pricing).

Professionals’ services are not the subject of this contract. The Professional provides them and is responsible for their quality; we are not a party to the arrangement between you and the Professional (see the Terms of Service).

3. Services and prices

Prices are in Ukrainian hryvnias.

  1. Start plan — 2490 ₴ a month: 53 tokens every month, freeze up to 7 days a year.
  2. Standard plan — 4990 ₴ a month: 109 tokens every month, freeze up to 14 days a year.
  3. Premium plan — 9900 ₴ a month: 220 tokens every month, freeze up to 21 days a year.
  4. Tokens without a Plan — 49 ₴ per token, from 1 to 1000 tokens at a time.
  5. SeshGrid fee for professionals — 15% of each visit the Platform brings the Professional: the client found them on the Platform and booked in the app or on the site. It is counted on the price the client paid after points and discounts; the part paid with tokens carries no fee. A membership the Professional sells to a client the Platform brought them carries the fee once, on its price; the visits drawn from a membership never do. No fee: visits the Professional enters themselves; clients who came through their invite link; clients they already had; a booking made through the Professional’s own profile link on the same device within 30 days of opening it — and, if that was the client’s first booking with the Professional, all of that client’s later bookings too. The TOP status — 20% on such visits instead of 15%, for the days the Professional is in TOP. The Salon plan for teams — the same rates on each team member’s visits.
  6. Reels for professionals — 199 ₴ a month after the first 7 free days.

Each Plan’s other benefits are described on the Plans page. A professional’s profile (the Solo plan) and booking professionals are free; a professional pays only the SeshGrid fee on visits the Platform brings them.

You pay the price shown before payment. If a Plan’s price changes later, it does not change for a Plan you already have until you choose another Plan yourself.

4. Tokens

Each paid month of a Plan adds that Plan’s tokens to your account. A service costs one token for every full or partial 50 ₴ of the Professional’s price; the cost in tokens is shown before you book.

Tokens are spent when the visit is completed. A visit cancelled 24 hours or more before it starts spends no tokens, and if a completed visit is later reversed, they come back. A visit you chose to pay with tokens and cancel less than 24 hours before it starts costs the late-cancellation fee in tokens: the Professional’s percentage of the price, at least 10%, rounded up to whole tokens. A visit you miss without cancelling costs all of its tokens. These tokens pay the Professional; the late-cancellation tokens come back if another visit takes that time, and SeshGrid may return them for a good reason, such as illness.

Unused tokens carry over to the next month, up to one month of the Plan; we tell you 5 days before any would lapse. When a Plan ends, its tokens stay usable for 90 days, and we remind you 14 and 3 days before they lapse. If you start a Plan again within those 90 days, they carry into it under the same carry-over rule.

Tokens bought without a Plan are kept until they are spent: they are not limited by the carry-over and do not end with a Plan. A visit is paid with the Plan’s tokens first.

A first Plan may start with a free trial of 7 days when the Plans page offers one. Nothing is charged during the trial. The Plan’s first month is charged on the day the trial ends, and every month after, unless you cancel before that day; if you do, nothing is charged at all. During the trial you hold 10 trial tokens, which pay only in the categories named in the offer and end with the trial; the Plan’s tokens arrive with the first payment. A trial is given only for a first Plan, once per person and once per card, and it cannot be frozen. We remind you of the coming charge 2 days before it.

When you cancel a Plan, you may be offered its next month at a discount instead. The discount applies only if you accept it, at most once in 12 months; after the discounted month the Plan’s own price applies again.

Tokens are not money, electronic money or virtual assets. They have no monetary value outside the Platform, cannot be exchanged for money and cannot be transferred to anyone else. They can be spent only with Professionals who accept them. A price in another currency is converted into tokens at the official National Bank of Ukraine rate plus 5%, rounded up to a whole token; the rate is the one on the day the tokens are taken, and the approximate number is shown before booking.

5. Payment

Plans are paid by Visa or Mastercard bank card through the LiqPay payment service (JSC CB PrivatBank). Card details are entered on the payment service’s secure page; we never see or store the full card number.

A Plan is a subscription that renews automatically: the first payment is taken when you subscribe and the next ones every month on the same date until you cancel. By subscribing you agree to these recurring charges.

If a monthly payment fails, we try again after 1, 3, 5 and 7 days and tell you each time; the Plan keeps working throughout. If every attempt fails, the Plan is cancelled.

For each visit, late cancellation and missed visit paid with tokens, SeshGrid pays the Professional their share of the price those tokens stand for by monthly statement, by the 10th day of the following month. The SeshGrid fee for a month is first deducted from the Professional’s token payout for that month. A Professional who turns on TOP themselves agrees, when doing so, that the rest of the fee for each month they are in TOP is charged to the card linked to their account, around the 4th day of the following month. If the card is refused for 3 days, TOP is paused until the fee is paid. Other professionals’ fees, Reels, and TOP arranged with us by agreement are paid on an invoice we issue once a month.

6. Receiving the service

Every service under this contract is digital; nothing is shipped. The Plan is activated and the tokens are added to your account as soon as the payment succeeds. Your Plan and token balance are shown in your account settings.

7. Cancellation

You can cancel a Plan at any time in your account settings. After cancelling there are no further charges; the month already paid for runs to its end, and the Plan’s tokens keep working for 90 days after it.

8. Refunds

  1. Within 14 days of a payment you may withdraw from that paid month of your Plan and get the full amount back, provided no tokens from that month have been used.
  2. Tokens bought without a Plan can be returned for the full amount within 14 days of the purchase if none of them have been used.
  3. If tokens from that month have been used, the service for the month has begun with your consent and its payment is not refunded; the cancellation takes effect from the next month.
  4. A mistaken, duplicate or unauthorised charge is refunded in full.

To ask for a refund, write to [email protected] from your account’s email address with the date and amount of the payment. We reply within 3 working days and refund to the card the payment came from. How long the money takes depends on the bank, usually up to 7 working days and never more than 30 days.

With the refund the Plan ends, and the tokens added for the refunded month are cancelled.

Money paid directly to a Professional is refunded by the Professional. If they do not respond, write to us and we will help you reach them.

9. Liability and disputes

The parties’ liability and how disputes are handled are set by the Terms of Service, which form part of this contract, and by the law of Ukraine. Disputes are settled by negotiation or, failing that, in court. This offer does not limit your statutory rights as a consumer.

10. Term and changes

The contract is concluded when you pay and lasts until the Plan is cancelled or ends. With a professional, the contract for the SeshGrid fee is concluded when they register a professional profile, or continue to use it after this version is published, and lasts while the profile exists. We may change this offer; a new version applies from the day it is published on this page and does not change the terms of a period already paid for.

11. Seller details

  1. [seller name]
  2. Tax number (RNOKPP / EDRPOU): [to be added]
  3. Address: [seller address]
  4. Email: [email protected]