Terms of Service

What you agree to when you use SeshGrid as a client or as a professional.

Last updated: 8 October 2026

These terms govern the use of the SeshGrid website and app (the “Platform”). By registering or using the Platform you agree to them. If you do not agree, please do not use the Platform.

1. What SeshGrid is

SeshGrid is a platform that connects clients with professionals in beauty and wellness and in other services, such as tutors, coaches, nannies, psychologists, photographers and home repair specialists. The Platform is provided by [seller name], [seller address] (“we”).

We do not provide these services ourselves. Every service is provided by a specific professional, who is solely responsible for its quality, safety and legality.

2. Accounts

You must be 18 or older to use the Platform. By creating an account you confirm that the details you provide are accurate and agree to keep them up to date.

You are responsible for keeping your password safe and for everything done under your account. One account is one person; it may not be shared or transferred.

3. Bookings

A booking made through the Platform is an agreement between the client and the professional. We pass information along and provide the tools to manage it; we are not a party to that agreement.

The professional confirms, changes or declines a booking. The client agrees to arrive at the chosen time or to cancel in good time.

4. Cancellations and no-shows

A client may cancel a booking through the Platform until the visit starts. Cancelling less than 24 hours before the visit carries a late-cancellation fee owed to the professional: 10% of the booking price, or the higher percentage the professional has set. The amount is shown before the cancellation is confirmed. There is no fee when a booking is cancelled within 15 minutes of being made, or when the visit is paid for by a running membership. If the visit was booked with tokens, the fee is taken in tokens and passed to the professional; it comes back to the client if another visit takes that time.

A no-show without cancellation may be taken into account by the professional when accepting future bookings. A visit booked with tokens and missed without cancelling costs all of its tokens, which are passed to the professional.

5. Payment

Professionals’ services are paid to the professional directly (cash, card or transfer, as agreed with them) or with the tokens of a SeshGrid client plan if the professional accepts them. We do not take payments for professionals’ services. We do sell client plans and paid features for professionals: their prices, card payment, cancellation and refunds are set out in the Public offer and on the Payment and refunds page.

Season passes, memberships and gift certificates are obligations of the professional who sold them towards the client. Their conditions (number of visits or the length of a membership, the services it covers, validity period, free days) are set by the professional and shown at the time of sale. Free days offered with a membership apply only to a client’s first membership with that professional and are added to the paid period.

6. Points, levels and discounts

The Platform may award loyalty points, client levels and discounts. These are incentives, not money: points have no monetary value outside the Platform, cannot be exchanged for cash and cannot be transferred.

We may change how points are earned and used, with notice on the Platform. Points already earned are kept.

7. Professionals’ obligations

A professional confirms that they are entitled to provide the services they list, comply with hygiene and other legal requirements, and give accurate information about themselves, their services, prices and schedule.

Professionals are responsible for their own taxes and statutory payments. SeshGrid charges professionals a fee only on visits the Platform brings them (the client found the professional on the Platform and booked in the app or on the site); the rates are on the Plans page and in the public offer. Paid Platform features (such as the “TOP” tier) are subject to separate terms accepted when the feature is enabled.

8. Reviews and content

Reviews must be honest and relate to a real visit. Insults, discrimination, disclosure of other people’s personal data and advertising (except a professional promoting their own services in their profile and Reels) are not allowed.

We may remove content that breaches these terms or the law, and restrict the account responsible.

By posting a reel you confirm that you made it or have the right to use it, including any music, and that everyone who can be recognised in it agreed to appear. We may hide a reel that breaks these terms or the law. Reels has a monthly fee after the first 7 days, set out on the Reels page.

9. Prohibited use

The Platform may not be used for unlawful purposes, to circumvent its restrictions, to collect data automatically, to impersonate anyone, or to create fake bookings or reviews.

10. Liability

The Platform is provided “as is”. We work to keep it running reliably but do not guarantee uninterrupted operation, and we are not liable for the quality of services rendered by professionals, for their acts or omissions, or for the agreement between a client and a professional.

To the extent permitted by law, our liability to you is limited to the amount you paid us for paid features in the preceding 12 months.

11. Personal data

How we collect and use personal data is described in the Privacy Policy, which forms part of these terms.

12. Changes and termination

We may update these terms; material changes will be announced on the Platform. Continued use after a change means you accept it.

You can ask us to delete your account at any time from Settings → Privacy & your data; how deletion works is described in the Privacy Policy. We may suspend or terminate access for a breach of these terms.

13. Governing law and contact

These terms are governed by the law of Ukraine. Disputes are resolved by negotiation and, failing that, in court under the applicable jurisdiction.

You can reach us through the “Complaints & suggestions” form on the site, at [email protected], or by post at [seller address]. All our contacts are on the Contacts page.